Future Of Work Podcast

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Office owners and employers have spent heavily to turn the beige office into something closer to a five-star hotel. Paul Fairhead, CEO of Infuse Hospitality and former CEO of Guckenheimer, argues that the design work is largely done and the hospitality work is not. In this episode of the Future of Work podcast, host Frank Cottle asks Paul what landlords, employers and flexible workspace operators get right and wrong about food, and why so many corporate cafeterias still sit empty. 

Paul, a chef by training with more than 25 years in hotels, restaurants and corporate dining across Europe, Latin America and the U.S., lays out what he calls the food truck approach: small menus, executed well, available only here and only today. He explains why variety now matters more than consistency, how a coworking center with 20 members can borrow the same playbook as a 3,000-person building, and why direct relationships with neighborhood restaurants can beat delivery apps. The two also dig into the harder business questions, including how landlords price amenities into rent, why employees often don't see what their employer spends on a $1 cup of coffee, and how property owners can keep food programs flexible as tenant mixes change. Paul closes with the simplest place to start: coffee. 

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Frank Cottle sits down with Dave Wright, Chief Innovation Officer at ServiceNow and co-author of Infinite: How Visionary Leaders Transform Today's Businesses into AI-Forward Companies, to dig into why so many companies are pouring money into AI and getting almost nothing back. Dave's argument: most companies aren't failing at AI because of the technology — they're failing because they're using it to automate the same broken workflows they already had, instead of rethinking the workflow itself. Frank pushes back with his own company's playbook: rewriting 130 job descriptions from scratch, doubling productivity with the same headcount, and giving guardrails to the people instead of the AI. The two also get into revenue-per-employee at AI-native companies, Ford's very public AI-quality-control stumble, why five generations of workers are adopting AI so differently, and whether "human-in-the-loop" is already outdated thinking.   

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In this episode, Frank Cottle talks with Charlene Li — one of the most established voices in business transformation and disruptive leadership. A New York Times bestselling author of seven books, Li founded the disruptive analyst firm Altimeter Group, served as Chief Research Officer at PA Consulting, and now runs her own firm, Quantum Networks Group. She has advised 49 of the Fortune 100, spoken at the World Economic Forum, TED, and SXSW, and was named one of the most creative people in business by Fast Company. Her latest book, Winning with AI: The 90-Day Blueprint for Success, co-authored with Dr. Katia Walsh, is — in her words — not a technology book, but a leadership and strategy book.   

The conversation starts where most AI conversations refuse to: identity. If the machine can do it, who are we? From there, Li dismantles the "AI-first" label, names the scarcity trap behind headcount-cutting AI strategies, and lays out the unglamorous groundwork — mindset, skill set, toolset, decision set — that lets companies move fast because they can move safely.   

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In this episode, Frank Cottle sits down with David Grossman — one of America's foremost authorities on leadership and change communication inside organizations. Grossman is founder and CEO of The Grossman Group, a trusted executive coach to the C-suite, and a six-time author whose award-winning Heart First series is applauded by leaders worldwide. His latest book, The Heart Work of Modern Leadership: 6 Differentiators of Exceptional Leaders (Amplify Publishing Group, 2026), is an Amazon Best Seller across four business categories. His commentary has been featured in the Wall Street Journal, Forbes, Fortune, Fast Company, Newsweek, the World Economic Forum — and Allwork.Space.

 

The conversation moves from The Grossman Group's research with The Harris Poll — which found AI to be the single biggest change-management issue in business today — into the surprising heart of his new book: it's not the bad leaders organizations should worry about. It's the good ones.

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In this episode, host Frank Cottle sits down with Jessica Knapp, VP of Growth at WorkSpace Geek and one of the flexible workspace industry's most data-informed voices. Knapp brings a rare dual perspective — she has worked on both the operator and software sides of coworking, including as employee number one at OfficeRnD and across multiple CEO roles in SaaS, with experience spanning New Zealand to the United States. She spoke at GCUC 2025 on AI and coworking. 

The conversation ranges across why institutional customers are moving into flex, the "amenities gone wild" trap, the lost service era of the industry, the untapped network effect of coworking, secondary-market growth, what AI frees operators to do, and her Monday-morning advice for every operator: look at your data, and amplify what's working. 

In this episode, Daniel Lamadrid interviews Joe O'Connor, a globally recognized researcher, consultant, and advocate for work time reduction. Originally from Ireland, O'Connor began studying compressed schedules in the Irish Public Service nearly a decade ago, where he discovered that employees who dropped to four days — at 80% pay — were delivering essentially the same output as their five-day colleagues. That finding led him to Parkinson's Law and, eventually, to leading the world's first coordinated private-sector four-day workweek pilot and the landmark post-pandemic trials in the UK, Ireland, and North America.

 

Today, O'Connor leads Work Time Revolution, advising hundreds of companies across industries and continents on redesigning work around shorter schedules and AI adoption. His book, Do More in 4 (Harvard Business Review Press), is the definitive playbook on making reduced work time operationally and commercially sustainable. Find him on LinkedIn, at worktimerevolution.com, or at domorein4.com.

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The debate over remote work versus office work continues, but many organizations are asking the wrong question. Instead of focusing on where employees work, leaders should be asking how work creates value and what conditions help people perform at their best. 

In this episode of the Future of Work® Podcast, Frank Cottle speaks with HR strategist and leadership expert Ranya Nehmeh about why hybrid work remains one of the most misunderstood topics in business. Drawing from her research and her book In Praise of the Office, Ranya explains why flexibility alone is no longer enough. Organizations must intentionally design hybrid work around collaboration, mentoring, innovation, and business outcomes rather than arbitrary attendance policies. 

Together, they explore leadership, change management, talent attraction, AI adoption, workplace flexibility, organizational culture, and why good managers ultimately determine whether any workplace strategy succeeds. Whether your organization is fully remote, hybrid, or office-based, this conversation offers practical guidance for building workplaces that balance employee expectations with organizational needs.  

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What makes employees want to come into the office? How should leaders approach conversations about mental health? Why do workplace debates repeat across generations? This Future of Work® Expert Compilation brings together three respected voices to examine the human side of work and what organizations can do to create environments where people and businesses thrive. 

Wesley Edmonds explains why today's workplace must earn employees' commute through thoughtful, human-centered design. Melissa Doman discusses how leaders can approach mental health conversations with greater clarity, preparation, and purpose. Angela R. Howard explores why many workplace assumptions have existed for generations and why organizations should return to the fundamentals of dignity, fairness, and respect. 

Together, these conversations highlight a common theme: successful organizations place people at the center of workplace design, leadership decisions, and organizational culture. For leaders navigating changing employee expectations, this episode offers practical ideas for creating workplaces that strengthen collaboration, communication, and long-term performance.   

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Remote work has matured far beyond simply allowing employees to work from home. As organizations embrace distributed teams and artificial intelligence, the conversation is no longer about location—it's about designing systems that enable people to work effectively from anywhere. 

In this episode of the Future of Work® Podcast, Frank Cottle welcomes Darren Murph, recognized by CNBC as an "oracle of remote work" and former workplace strategy leader at GitLab. Together, they examine why successful distributed organizations don't happen by accident. They discuss the importance of intentional workplace design, operational discipline, documentation, knowledge management, AI readiness, asynchronous collaboration, and the rise of small, globally connected companies. 

The conversation also explores the future of entrepreneurship, the "manager of one" philosophy, coworking as an extension of remote work, operational fit, and why AI makes organizational knowledge more valuable than ever. Whether you're building a startup, leading a distributed team, or preparing your organization for AI, this episode offers practical insights into creating resilient, scalable organizations. 

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Artificial intelligence has quickly become one of the defining forces influencing business, but many organizations are still approaching it as a cost-cutting exercise rather than an opportunity to create new value. In this episode of the Future of Work® Podcast, Frank Cottle welcomes Brian Solis, Head of Global Innovation at ServiceNow, to discuss why today's AI moment represents far more than another technology cycle. 

Brian explains why organizations stand at a crossroads. One path focuses on improving yesterday's business through automation and efficiency. The other embraces AI as a catalyst for innovation, new business models, and entirely new forms of value creation. Throughout the conversation, Frank and Brian explore leadership, trust, workforce reinvention, AI augmentation, entrepreneurship, organizational culture, and the growing responsibility leaders have in guiding people through unprecedented technological change. 

The discussion also examines why smaller organizations may be uniquely positioned to compete in the AI era, how AI can expand human capability instead of replacing it, and why curiosity, imagination, and courage will become defining leadership qualities. For executives, entrepreneurs, and workplace leaders preparing for what's next, this episode provides a thoughtful roadmap for building organizations that grow through innovation rather than fear.